By registering and paying for an event through Romer, you confirm that you have read, understood and accepted this policy. Eligible refunds are returned to the original payment method, less any applicable processing fees.

Cancelling a physical event

1. 100%14 days or more before the eventFull refund, less the processing fee.
2. 75%7 to 13 days before the eventPartial refund of 75% of the booking fee, less the processing fee.
3. 0%6 days or less before the eventNo refund. The full registration fee remains payable.

Event registration

Fees must be paid no later than 14 business days before the scheduled event. If you book without paying immediately, we issue an invoice once attendance is confirmed, payable before the event. Clients on credit terms pay within 14 days after the event.

If Romer cancels or postpones

Romer reserves the right to cancel an event due to low enrolment or other circumstances that make it non-viable. Registrants are offered a full refund within 30 days and notified by email. If an event is postponed, you may take a full refund or transfer your registration to the same event on the new date, where available.

Online events

Where a registration fee was paid, we must receive your cancellation at least 72 hours before the start time for a refund, less a processing fee. If Romer cancels because of low attendance or other unforeseen circumstances, all registration fees are refunded and we notify you at the email address given at registration. Romer reserves the right to substitute presenters in unanticipated situations.

Cancellation fees

• Clients who have paid and fail to attend owe the cancellation fees set by the timings above.
• Clients who booked with a promise to pay later are invoiced accordingly, without prejudice to the terms above.
• Clients who booked with a promise to pay later must notify us of a cancellation at least 7 days before the event, or the full booking fee falls due.

Rescheduling and substitution

Romer reserves the right to reschedule events or substitute presenters in unforeseen circumstances, and will notify clients promptly. Where an event is rescheduled, you may attend on the new date or take a refund under this policy.

Force majeure

Neither party is liable to the other for cancellation caused by circumstances beyond its control and unknown at the date of the agreement, including fire, flood, government act, act of God, war, civil unrest, pandemics, other natural physical disasters, disruption to internet connections, or a change in applicable law or regulation, or in its application or interpretation by the governmental authority charged with administering it. This excludes strikes, labour disputes or malicious damage involving the employees of the affected party.

Insurance and indemnity

We recommend that clients consider event cancellation insurance. Romer Services Limited is not responsible for losses incurred through event cancellations, rescheduling or substitutions. Clients agree to indemnify and hold Romer harmless from any claims, damages or liabilities arising out of their participation or attendance at an event.

Cancelling your booking

Contact us as soon as possible to avoid forfeiting your fee. Email your cancellation request to marketing@romer.co.ke. Thank you for choosing us.